Managed Service Operations
Concentrate on your day-to-day business. We manage your network. Worldwide.
Managed Service Operations
Highly qualified experts monitor your network and security area. We react proactively to any deviation - even before IT operations are disrupted. At the first early warning signs, we immediately take care of troubleshooting and coordinate fault rectification worldwide. In this way, we ensure the highest possible availability at all your locations worldwide.
The central nicos SOC (Service Operation Center) in Münster/Westphalia is the heart of monitoring your services. This is where system changes and failures are identified. Our network specialists and security experts, who are organized in accordance with ITIL, start error analysis at the first sign of a problem. In this way, they ensure the shortest possible downtimes and secure operation of your data network. Around the clock. 365 days a year.
We make sure your business runs smoothly.
Your benefits at a glance:
- Single Point of Contact (SPoC) with a personal contact for all matters
- 24/7 monitoring & proactive operation of your entire network, including your own lines and components
- Incident management, service requests and changes according to ITIL
- Situation assessment by highly qualified specialists
- Customer portal with live view of your network in real time